Frequently asked questions

Yes. Every price shown on this site includes VAT. Delivery and installation are quoted separately after the free site survey, because they depend on your distance, access and whether craning is needed.

Larger models come in more than one configuration — heater type, cabinet finish and optional systems change the final figure. The price shown on the product page is the entry price for that model. The full range is stated in the product description, and your quote confirms the exact figure.

Handling takes one to three working days and delivery a further five to fourteen working days, depending on province and model. We confirm a delivery window with you in advance.

Yes, we deliver to all nine provinces including smallholdings and farm addresses. Remote deliveries may carry an additional transport charge, which is shown in your quote before you commit.

Send us a WhatsApp and we will tell you what is viewable and where. For most models we can also send additional photos and video of the specific unit.

A level, load-bearing surface rated for the filled weight — usually a reinforced concrete slab or engineered decking. A filled six-seat spa can weigh over two tonnes, and a large swim spa considerably more. We confirm requirements during the site survey.

It depends on the model. Compact hot tubs, spa baths, infrared cabins and steam rooms generally run on standard 220 V single phase. Swim spas from about four metres, larger six-seat spa baths and the premium steam enclosure need 380 V three phase. Each product page lists the requirement under Additional Information.

Connection to your distribution board must be done by a registered electrician who issues a Certificate of Compliance. Your quote will state clearly whether we arrange this or you do.

Electric units simply stop heating and resume when power returns; a well-insulated tub with a closed thermal cover loses very little in a two-hour outage. If outages are frequent where you are, the wood fired range needs no electricity at all.

It depends on size, insulation, cover quality, target temperature and your tariff. An insulated four-seater held at 38°C year-round is the common case. Our running costs guide walks through the numbers in detail.

Weekly water testing and chemical adjustment, a filter rinse every few weeks, and a full drain and refill every three to four months for a domestic tub. Models with UV-C sanitation cut the chemical side down considerably.

Yes. Insulated cabinets and thermal covers are designed for year-round use, and a hot tub in a Highveld or Free State winter is arguably when it earns its keep.

Not necessarily. A barrel can be filled with ice, which is cheaper to start with but inconsistent and ongoing work. A built-in or external chiller holds a set temperature between 3°C and 15°C every session, which is what turns cold exposure into a sustainable habit.

They are three different things. Traditional saunas run hot and dry, steam rooms run cooler and fully humid, and infrared heats your body directly at a lower air temperature. Our comparison guide sets out the differences.

No. Cold water immersion places real stress on the cardiovascular system. If you have a heart condition, high blood pressure, are pregnant, or have any other medical concern, speak to your doctor before starting. Never plunge alone.

It varies by model, from a 12-month comprehensive warranty on massage chairs and portable units up to five years on the shell and three years on components for the premium ranges. The exact terms are listed on each product page under Additional Information.

Under the Electronic Communications and Transactions Act you may cancel an online purchase within seven days of delivery and return the goods in their original, unused condition. See our returns policy for the process and what it costs.