Returns and refunds policy
Last updated 2 September 2026
Your cooling-off right
Because you buy from this website, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel your order without reason and without penalty within seven (7) calendar days of delivery. To exercise it, email info@thermospasa.co.za with your order number within that period.
The goods must be returned complete, unused, uninstalled and in their original packaging and condition. You are responsible for the cost of returning the goods. Once we receive and inspect them, we refund the purchase price within 30 days.
Note that a unit which has been installed, filled with water, connected to power or fired is no longer unused and cannot be returned under this right.
Faulty, defective or incorrect goods
Under the Consumer Protection Act 68 of 2008 you may return goods that are defective, unsafe or not as described within six (6) months of delivery for repair, replacement or refund, at your election. We collect faulty goods at our cost.
Contact us as soon as you notice a problem, with your order number, a description of the fault and photographs or video where possible. We will arrange an inspection and confirm the remedy in writing.
Damage in transit
Please inspect your delivery on arrival and record any visible damage on the delivery note before signing. Report transit damage to us within 48 hours of delivery, with photographs, and we will replace or repair at our cost.
Warranty claims
Warranty periods vary by model and are listed on each product page under Additional Information — from 12 months comprehensive on massage chairs and portable units up to 5 years on the shell and 3 years on components for the premium ranges. Warranty covers manufacturing defects in materials and workmanship.
Warranty does not cover damage caused by incorrect installation by a third party, chemical imbalance or neglected water care, freezing, power surges, unauthorised modification, transport by anyone other than us, or normal wear to covers, filters, headrests and light bulbs.
Non-returnable items
- Custom-sized or made-to-order steam enclosures once manufacture has begun
- Units that have been installed, filled, powered or fired, except under a valid warranty or CPA claim
- Consumables such as chemicals and filter cartridges once opened
How to start a return
Email info@thermospasa.co.za or WhatsApp (+27) 78 514 2740 with your order number and the reason. We reply with a returns reference and collection or drop-off instructions. Do not send goods back before you have that reference.
Refunds
Approved refunds are paid to the original payment method within 30 days of us receiving and inspecting the returned goods. Delivery and installation charges already performed are not refundable except where the goods were defective or incorrectly supplied.
Nothing here limits your rights
This policy does not limit or exclude any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.